Digital transition in the government requires more than technology

Based on national digitization strategies and municipal frameworks for Artificial Intelligence (AI), governments are increasingly focusing on data, dashboards and AI applications. Not only to work more efficiently, but to better support social challenges in the public domain, from urban management to services.

‍

This is a necessary and positive development. At the same time, we see a fundamental tension. For many organizations, data-driven work is still under development rather than a matter of course. While that step is still underway, the next development is already underway: AI.

‍

Technological opportunities are developing rapidly and organizational change takes time. It is precisely in that field of tension that the real challenge arises.

‍

Between ambition and adoption

‍

AI directly affects public values: privacy, security, explainability and legality. That is why municipalities are developing strategies and governance frameworks to use technology responsibly. The question thus shifts from “what is possible?” to “what is sustainably applicable?”

‍

· How do we ensure that AI is not only safe and compliant, but also actually adds value in the primary process?

· How do you ensure security & privacy without slowing down innovation?

· How do you include teams in new ways of working while the basis of data-driven work is still under development?

‍

Here, we often see digital restraint and sometimes uncertainty. Policymakers and employees want to, but do not always feel sufficiently equipped to move along with this acceleration. Digital transition is therefore not only a technological issue, but also primarily an organization and knowledge issue.

‍

From insight to targeted movement

Sustainable digital transition requires a clear insight into where the organization stands today, both in terms of content and culture, and for realistic phasing of ambitions. In practice, the challenge lies not only in governance or structure, but sometimes also in knowledge and application. Technological development is rapid and not every organization has the in-house expertise to translate it directly into the workplace.

‍

LIFF Consulting supports governments in this movement. With a targeted digital maturity scan, we map out where the organization stands, how ambition and reality relate to each other and what steps are needed to sustainably implement data-driven work and AI. This creates a digital transition that is not only technically correct, but is also safe, responsible and workable in the public domain and is actually supported by the organization.

‍

Are you curious about where your organization stands in this development? Or do you want to exchange views on the next step in your digital transition?

‍

Together, we are happy to explore what is appropriate and achievable.

‍